North Shore Drawing Studio Ltd. ("we", "us", "our") is committed to protecting the privacy and personal information of our clients, website visitors, students, workshop participants, and other individuals who interact with our drawing studio services. This Privacy Policy explains how North Shore Drawing Studio Ltd. collects, uses, discloses, stores, and protects personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation.
1. Introduction and company information
This Privacy Policy applies to personal information collected by North Shore Drawing Studio Ltd. in connection with our drawing-studio services, including classes, workshops, private lessons, event bookings, newsletter subscriptions, website interactions, customer support, and related communications.
- Legal name: North Shore Drawing Studio Ltd.
- Address: 214-1981 Main Street, Vancouver, BC V5T 3C2, Canada
- Email: [email protected]
- Phone: +1 (604) 782-9461
By using our services, submitting information to us, or otherwise interacting with us, you acknowledge that your personal information will be handled as described in this Privacy Policy.
2. Data collection and processing
We collect personal information that is reasonably necessary for our business and service operations. Depending on your relationship with us, we may collect the following categories of information:
- Identification information: name, preferred name, contact details, mailing address, email address, telephone number.
- Booking and transaction information: class registrations, attendance records, payment status, invoices, receipts, and booking history.
- Communication information: messages, inquiries, feedback, survey responses, and correspondence with us.
- Website and technical information: IP address, browser type, device information, pages visited, referring URLs, and basic usage analytics.
- Service preference information: course interests, skill level, scheduling preferences, and accommodation requests.
- Photographs, video, or media: images or recordings captured during classes, events, exhibitions, or studio activities, where applicable and with notice or consent when required.
- Payment information: limited payment details necessary to process transactions, typically handled by third-party payment processors rather than stored directly by us.
- Other information you choose to provide: any additional personal information you submit voluntarily.
We generally collect personal information directly from you, such as when you complete a booking form, contact us, subscribe to communications, participate in a class, or visit our website. In some cases, we may also receive information from authorized representatives, payment processors, booking platforms, or service providers involved in delivering our services.
We do not knowingly collect personal information from children under the age of majority without appropriate consent from a parent or guardian where required. If you believe a child has provided personal information to us without proper authorization, please contact us.
3. Purpose of data processing
We use personal information for the following purposes:
- to provide drawing-studio services, including classes, workshops, private instruction, and events;
- to manage registrations, bookings, attendance, scheduling, and cancellations;
- to process payments, issue receipts, and maintain financial records;
- to communicate with you about bookings, services, updates, policies, and customer support;
- to respond to inquiries and provide requested information;
- to personalize services, including class recommendations and accommodation of learning needs;
- to operate, maintain, secure, and improve our website, services, and studio operations;
- to send administrative or marketing communications, where permitted by law and/or with consent as required;
- to comply with legal, tax, accounting, insurance, and regulatory obligations;
- to prevent fraud, abuse, security incidents, or unlawful activity;
- to assert, exercise, or defend legal claims;
- to photograph, record, or document studio activities for promotional or archival purposes where appropriate notice and/or consent is obtained as required.
We will only use personal information for the purposes identified above or for purposes that are otherwise permitted or required by law.
4. Legal basis for processing
In Canada, privacy laws generally require that organizations collect, use, and disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances and, where required, with knowledge and consent. Our legal bases for processing personal information may include:
- Consent: where you have provided express or implied consent, including for certain communications, media use, or optional services.
- Contractual necessity: where processing is necessary to provide classes, bookings, memberships, products, or related services you request.
- Legitimate business purposes: where collection, use, or disclosure is reasonable for our studio operations, administration, security, or service improvement, and your interests do not override those purposes.
- Legal and regulatory compliance: where we must comply with laws, court orders, tax obligations, or lawful requests from authorities.
- Protection of interests: where processing is necessary to detect, investigate, or prevent fraud, security issues, or unlawful conduct, or to protect our rights and property.
Where consent is relied upon, you may withdraw it subject to legal or contractual restrictions and reasonable notice.
5. Data sharing and third parties
We may share personal information with third parties only when necessary and in accordance with this Privacy Policy and applicable law. Third parties may include:
- Payment processors: to process purchases, refunds, and other financial transactions.
- Booking and scheduling platforms: to manage class registrations, attendance, and communications.
- Email and communications providers: to send operational notices, newsletters, or updates.
- Website hosting, analytics, and IT service providers: to operate and secure our systems and website.
- Professional advisors: including accountants, insurers, lawyers, and other consultants assisting our business.
- Government authorities and law enforcement: where required or permitted by law.
- Event or venue partners: where needed to administer co-hosted workshops, exhibitions, or studio events.
We require service providers to handle personal information in a manner consistent with appropriate confidentiality and security safeguards and, where applicable, to use the information only for the purposes we authorize.
We do not sell personal information.
6. Data transfer to third countries
Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions. As a result, your personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in accordance with local laws.
Where personal information is transferred outside Canada, we take reasonable measures to ensure that appropriate contractual, technical, and organizational safeguards are in place. However, no method of transmission or storage is completely secure, and the level of protection in another jurisdiction may differ from that in Canada.
7. Storage duration
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, insurance, tax, or reporting requirements. Retention periods may vary depending on the type of information and the context in which it was collected.
In general, we may retain:
- booking and transaction records for a period required by accounting and tax laws;
- customer communications for a reasonable period to manage inquiries and service history;
- consent records for as long as needed to demonstrate compliance;
- website logs and analytics data for a limited period unless longer retention is required for security or legal reasons.
When personal information is no longer required, we will securely delete, anonymize, or destroy it in accordance with our retention practices and applicable law.
8. User rights (access, rectification, erasure, restriction, data portability, objection)
Subject to applicable Canadian privacy laws and any legal exceptions, you may have the following rights regarding your personal information:
- Access: request confirmation of whether we hold personal information about you and obtain a copy of that information.
- Rectification: request correction of inaccurate, incomplete, or outdated personal information.
- Erasure: request deletion of personal information in appropriate circumstances, subject to legal retention requirements.
- Restriction: request limitation of certain uses or disclosures in appropriate circumstances.
- Data portability: request, where applicable, a copy of certain personal information in a structured and commonly used format.
- Objection: object to certain uses of your personal information, including some direct marketing communications.
To exercise any of these rights, contact us using the information below. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable legal requirements.
9. Withdrawal of consent
Where our processing of personal information is based on consent, you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Please note that withdrawing consent may limit our ability to provide certain services, communications, or studio experiences. If you withdraw consent for essential processing, we may not be able to continue providing some or all services to you.
To withdraw consent, please contact us at [email protected].
10. Right to complain
If you have concerns about our handling of your personal information, we encourage you to contact us first so that we can try to resolve the issue directly.
You may also have the right to submit a complaint to the Office of the Privacy Commissioner of Canada or, where applicable, the privacy commissioner or authority in your province. For British Columbia residents, complaints may also be directed to the Office of the Information and Privacy Commissioner for British Columbia where applicable.
We will make reasonable efforts to address and resolve privacy complaints promptly and fairly.
11. Data security
We use reasonable physical, organizational, and technical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. These safeguards may include:
- restricted access to personal information on a need-to-know basis;
- password protection and access controls for digital systems;
- secure storage practices for paper and electronic records;
- staff awareness and confidentiality practices;
- reasonable vendor due diligence and contractual safeguards;
- monitoring and maintenance measures intended to reduce security risks.
However, no security system is completely secure. We cannot guarantee absolute protection of personal information transmitted to or stored by us. You are also responsible for using appropriate safeguards when communicating with us electronically.
If we become aware of a privacy or security incident involving personal information that creates a real risk of significant harm, we will take appropriate steps consistent with applicable law, which may include notification to affected individuals and regulators where required.
12. Contact information
If you have questions, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact:
- North Shore Drawing Studio Ltd.
- 214-1981 Main Street, Vancouver, BC V5T 3C2, Canada
- Email: [email protected]
- Phone: +1 (604) 782-9461
Please include enough detail for us to understand your request and respond appropriately.
13. Changes to privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations, or business operations. Any revised version will be posted on our website with an updated effective date, if applicable.
Your continued use of our services after changes are posted signifies your acceptance of the updated Privacy Policy, to the extent permitted by law. We encourage you to review this page periodically to stay informed about how North Shore Drawing Studio Ltd. protects personal information.