Terms of Service - North Shore Drawing Studio Ltd.

Effective Date: September 9, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the "Terms") govern your access to and use of the services, classes, workshops, lessons, sessions, programs, website, booking systems, and related offerings provided by North Shore Drawing Studio Ltd. (referred to as "North Shore Drawing Studio Ltd.", "we", "us", or "our").

By booking, registering for, attending, purchasing, or otherwise using any of our services, you agree to be bound by these Terms, as amended from time to time. If you do not agree to these Terms, you must not use our services.

These Terms should be read together with any applicable waiver, registration form, studio rules, safety instructions, refund policy, privacy notice, or other policies we may provide from time to time. In the event of any conflict, these Terms will govern unless expressly stated otherwise in writing by North Shore Drawing Studio Ltd.

2. Scope of Services

North Shore Drawing Studio Ltd. provides art education and creative instruction services, which may include:

• Figure drawing classes;
• Beginner sketching workshops;
• Illustration portfolio coaching;
• Private one-on-one drawing lessons;
• Life drawing sessions;
• Digital drawing fundamentals;
• Creative children’s drawing programs; and
• Related workshops, events, demonstrations, materials, and educational content.

We may offer services in-person, online, or in hybrid formats. We reserve the right to modify the format, instructor, schedule, content, location, duration, materials, or capacity of any service, provided such changes do not materially reduce the core nature of the service purchased.

Any reference to a "class," "workshop," "lesson," "session," or "program" includes any associated instruction, demonstration, discussion, critique, or practice component provided by us.

3. User Obligations and Responsibilities

You agree to use our services responsibly and in accordance with all applicable laws, regulations, and studio policies.

• Provide accurate, current, and complete registration, booking, and payment information;
• Notify us promptly of any changes to your contact or billing information;
• Follow all studio rules, safety instructions, and reasonable directions from instructors or staff;
• Respect the rights, safety, and comfort of other participants, staff, models, and visitors;
• Not engage in harassment, discrimination, disruptive conduct, intimidation, vandalism, or unlawful activity;
• Not bring prohibited items or substances into the studio, including illegal drugs, weapons, or any item that may create a safety hazard;
• Use any materials, equipment, or facilities in a careful and proper manner;
• Supervise any minor in your care in accordance with applicable rules and program requirements; and
• Comply with any age restrictions, skill requirements, waiver forms, or attendance prerequisites for a particular service.

You are responsible for determining whether participation in our services is suitable for you or, where applicable, for a child or other person under your supervision. If you have any injury, medical condition, disability, sensitivity, or concern that may affect safe participation, you should consult with an appropriate professional and inform us in advance where relevant.

We may refuse admission to, remove, or suspend any participant who violates these Terms, studio rules, or safety requirements, or whose conduct we reasonably determine may pose a risk to others or to our property. No refund will be required in such cases unless required by applicable law.

4. Payment Terms and Conditions

Unless otherwise stated at the time of purchase, all fees must be paid in full in advance of the service. Prices are listed in Canadian dollars unless expressly indicated otherwise.

• Payment may be required at the time of booking or registration;
• We may accept payment by credit card, debit card, electronic transfer, or other methods we make available;
• You authorize us and our payment processors to charge the applicable fees, taxes, and approved charges to your selected payment method;
• All applicable taxes, including GST/HST/PST where applicable, will be added to the displayed price unless stated otherwise;
• Late payments, failed payments, chargebacks, or reversed transactions may result in suspension of access, cancellation of bookings, and collection of outstanding amounts;
• You are responsible for any bank fees, card fees, currency conversion costs, or other charges imposed by your payment provider.

We reserve the right to change our prices at any time. Price changes will not affect a service already paid for, unless expressly stated in the booking terms or required by law.

Promotional offers, discounts, packages, memberships, or credits may be subject to additional terms and may be limited in duration, availability, or use. Unless otherwise required by law, such offers have no cash value and are non-transferable.

5. Cancellation and Refund Policy

The following cancellation and refund rules apply unless a different policy is disclosed for a specific class, workshop, lesson, package, or event:

• If you cancel more than 7 days before the scheduled start time, you may be eligible for a refund less any non-refundable processing fees, if applicable;
• If you cancel 7 days or fewer before the scheduled start time, refunds may not be available;
• Missed sessions, late arrivals, no-shows, and partial attendance are generally non-refundable and non-transferable;
• Private lessons may require at least 24 hours' notice for cancellation or rescheduling;
• Workshops, special events, and limited-capacity sessions may be non-refundable once booked;
• Refunds, where approved, will be issued to the original payment method or through another method we reasonably determine;
• Any refund request must be submitted in writing to our contact information below.

If we cancel a service, we will generally offer one of the following, at our discretion and subject to applicable law:

• A rescheduled session;
• A credit toward a future service; or
• A refund for the affected portion of the service.

We are not responsible for travel, accommodation, parking, childcare, equipment, or other incidental costs you incur due to a cancellation, postponement, or rescheduling, except where required by law.

Nothing in this section limits any mandatory rights you may have under applicable consumer protection laws in British Columbia or Canada.

6. Liability Limitations

To the fullest extent permitted by applicable law, North Shore Drawing Studio Ltd. and its directors, officers, employees, contractors, instructors, representatives, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, opportunity, goodwill, or data, arising out of or relating to your use of our services.

To the fullest extent permitted by law, our total liability for any claim arising from or relating to the services shall not exceed the amount paid by you for the specific service giving rise to the claim in the 12 months preceding the event, or CAD $100, whichever is greater, except where such limitation is not permitted by law.

You acknowledge that participation in art instruction, studio activities, and related programs may involve some risk, including physical injury, allergic reaction, property damage, emotional distress, or exposure to materials, tools, easels, chairs, lighting, or other equipment. You assume all risks associated with participation to the fullest extent permitted by law.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for gross negligence, wilful misconduct, fraud, or any non-waivable consumer protection rights.

If you attend any session involving live models, art materials, or equipment, you are responsible for using reasonable care and for complying with all safety guidance provided. Minors may participate only where permitted and subject to applicable parental or guardian consent and supervision requirements.

7. Intellectual Property Rights

All content provided by North Shore Drawing Studio Ltd., including lesson plans, course materials, worksheets, handouts, images, videos, recordings, logos, designs, text, graphics, branding, and instructional methods, is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws.

Subject to your compliance with these Terms and payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the materials provided to you solely for your personal, non-commercial, educational use.

• You may not copy, reproduce, distribute, modify, publish, sell, sublicense, or create derivative works from our materials without our prior written consent;
• You may not record, photograph, livestream, or otherwise capture a class, workshop, lesson, or session without our prior written consent and the consent of any required third party;
• Any feedback, suggestions, or ideas you provide may be used by us without restriction or compensation, unless otherwise agreed in writing;
• You retain ownership of original artwork you create during our services, subject to any third-party rights and any separate agreement governing portfolio use or exhibition;
• You grant us permission to display, photograph, or feature your artwork only if you have expressly consented or if otherwise permitted by law and our separate media release policies.

If you upload, submit, or share content with us, you represent that you have the right to do so and that your content does not infringe any third-party rights or violate any law.

8. Data Protection and Privacy

We collect, use, disclose, and retain personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable British Columbia privacy requirements.

Personal information may include your name, contact details, billing information, attendance records, communication history, emergency contact details, health or accessibility information you choose to provide, and other information necessary to deliver our services, process payments, manage bookings, maintain safety, and comply with legal obligations.

We may use personal information for the following purposes:

• Registering and managing bookings, classes, and accounts;
• Processing payments and issuing receipts;
• Communicating schedules, policies, updates, and service-related notices;
• Providing customer support and responding to inquiries;
• Administering safety, attendance, and studio operations;
• Complying with legal, regulatory, accounting, and tax obligations;
• Improving our services, website, and customer experience;
• Where permitted, sending marketing communications, subject to your consent or applicable anti-spam laws.

We may share personal information with service providers assisting us with payment processing, scheduling, website hosting, communications, analytics, or other operational support, subject to confidentiality and security safeguards.

We take reasonable administrative, technical, and physical measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Where required by law, you may request access to, correction of, or information about our handling of your personal information. Requests should be directed to our contact information below.

9. Force Majeure

North Shore Drawing Studio Ltd. will not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is caused by an event beyond our reasonable control, including but not limited to fire, flood, earthquake, severe weather, public health emergency, epidemic, pandemic, labour disruption, power outage, war, terrorism, civil unrest, governmental action, utility interruption, supplier failure, internet outage, or other force majeure event.

In the event of a force majeure occurrence, we may, at our discretion and where practicable, reschedule, modify, substitute, or cancel affected services. We will use reasonable efforts to communicate with affected participants and provide a suitable alternative or remedy where appropriate and required by law.

10. Changes to Terms

We may update or revise these Terms at any time by posting the updated version on our website or by otherwise notifying you. The updated Terms will be effective on the date stated in the revised version, unless a different effective date is indicated.

Your continued use of our services after the effective date of any updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using our services.

11. Applicable Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or relating to them, the services, or your use of our services shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Subject to any mandatory consumer rights or applicable dispute resolution requirements, you agree that the courts located in Vancouver, British Columbia shall have exclusive jurisdiction over any legal action arising from or related to these Terms or our services.

12. Contact Information

If you have any questions, concerns, complaints, refund requests, privacy inquiries, or legal notices regarding these Terms or our services, please contact:

13. Severability Clause

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or other competent authority, that provision shall be severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

If any invalid or unenforceable provision would be valid or enforceable if modified, the provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent to the greatest extent possible.

By using the services of North Shore Drawing Studio Ltd., you acknowledge that you have read, understood, and agree to be bound by these Terms.